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Your privacy is important to us. This Privacy Policy explains how Lookins ("we," "us," or "our") collects, uses, and protects your personal information when you use our mobile application.
1. Information We Collect
1.1 Information You Provide
- Account Information: When you create an account, we collect your email address, name (optional), and authentication credentials through Firebase Authentication.
- Profile Information: Profile picture, display name, and other optional profile details you choose to provide.
- Wardrobe Data: Photos of clothing items you upload to build your digital wardrobe.
- User Preferences: Style preferences, favorite outfits, saved combinations, and occasion selections.
- User-Generated Content: Notes, tags, and other content you create within the app.
1.2 Automatically Collected Information
- Device Information: Device type, operating system version, unique device identifiers, and mobile network information.
- Usage Data: Features you use, time spent in the app, outfit suggestions viewed, and interaction patterns.
- Log Data: IP address, access times, app crashes, and performance data.
- Analytics Data: Aggregated and anonymized usage statistics to improve our services.
1.3 Information from Third Parties
- Social Login: If you sign in with Apple or Google, we receive basic profile information (name, email) as permitted by those services.
- Payment Information: Subscription and payment data is processed by Apple App Store or Google Play Store. We do not store your payment card details.
2. How We Use Your Information
We use the collected information for the following purposes:
2.1 To Provide Our Services
- Generate AI-powered outfit suggestions based on your wardrobe
- Analyze outfit photos and provide style feedback
- Store and organize your digital wardrobe
- Sync your data across devices
- Process virtual try-on requests
2.2 To Improve and Personalize
- Personalize your experience based on your preferences and usage patterns
- Improve our AI algorithms and recommendation quality
- Develop new features and services
- Conduct research and analytics
2.3 To Communicate
- Send you service-related notifications and updates
- Respond to your inquiries and support requests
- Send promotional communications (with your consent)
2.4 To Ensure Security and Compliance
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations and enforce our Terms of Service
- Protect the rights and safety of our users
3. How We Share Your Information
We do not sell your personal data. We may share your information in the following limited circumstances:
3.1 Service Providers
3.2 Legal Requirements
We may disclose your information if required by law, court order, or governmental request, or to protect our rights and safety.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
4. Data Storage and Security
4.1 Where We Store Data
Your data is stored on secure servers provided by Firebase (Google Cloud Platform), which may be located in various regions worldwide. We use data centers that comply with industry-standard security practices.
4.2 Security Measures
- Encryption in transit (HTTPS/TLS) and at rest
- Secure authentication protocols
- Regular security audits and updates
- Access controls and monitoring
- Automated backups and disaster recovery
Note: While we implement industry-standard security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:
- Active Accounts: Data is retained while your account is active
- Deleted Accounts: Most data is deleted within 30 days of account deletion, except where we're required to retain it for legal or security purposes
- Analytics Data: Aggregated and anonymized data may be retained indefinitely for research and improvement purposes
6. Your Rights and Choices
Depending on your location, you may have the following rights:
6.1 Access and Portability
- Request a copy of your personal data
- Export your wardrobe data
6.2 Correction and Update
- Update your profile information within the app
- Request correction of inaccurate data
6.3 Deletion
- Delete your account and associated data through the app settings
- Request deletion by contacting us
6.4 Opt-Out
- Unsubscribe from promotional emails
- Disable push notifications in your device settings
- Opt out of analytics tracking (where applicable)
6.5 Withdraw Consent
- Withdraw consent for data processing where consent is the legal basis
To exercise these rights, contact us at lookins.app@gmail.com
7. Children's Privacy
Lookins is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will delete such information.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to such transfers. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
9. Third-Party Links and Services
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the new Privacy Policy in the app
- Updating the "Last updated" date
- Sending you a notification (for material changes)
Your continued use of the app after changes constitutes acceptance of the updated Privacy Policy.
11. Legal Basis for Processing (GDPR/KVKK)
For users in the European Union and Turkey, we process your personal data based on:
- Consent: When you provide explicit consent (e.g., for marketing communications)
- Contract: To provide the services you've requested
- Legitimate Interests: To improve our services, prevent fraud, and ensure security
- Legal Obligation: To comply with applicable laws and regulations
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
13. Supervisory Authority
If you are located in the European Union or Turkey and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority.